Q: Are Hypershell products suitable for medical use?

The Hypershell exoskeleton is designed to support everyday movement —such as walking, hiking, or running—by assisting with leg mobility and reducing fatigue. However, it is a consumer product and is not FDA-approved or classified as a medical device . For safety reasons, we do not recommend using Hypershell for medical purposes or as a substitute for medical treatments or assistive devices. If you have any health conditions or mobility concerns, we strongly recommend consulting a healthcare professional before using the product to ensure it’s appropriate for your individual needs. While we currently don’t have physical stores or display locations where you can try the product in person, we’re actively working to improve the experience and accessibility for all users. If you have further questions, our customer support team is always here to help.

Q: Does the exoskeleton work with existing Hypershell software or third-party applications?

The Hypershell exoskeleton is fully compatible with our proprietary software , the Hypershell+ app , which offers control, customization, firmware updates, and device monitoring. Currently, third-party application support is not yet available , but we are actively working on expanding compatibility to allow for more integration and a customizable user experience in the future. Stay tuned for updates as we continue to develop new features and partnerships. If you have specific integration requests, feel free to contact our team—we’d love to hear from you.

Question 1

How do I set up my exoskeleton?

Accepted Answer

To set up your Hypershell exoskeleton, follow the guidance below:

1. User Manual

• Refer to the User Manual included in the box for step-by-step installation and setup instructions

• Manuals are also available for download in multiple languages on our Tutorials page

2. Video Tutorials

• Watch our official setup videos on the Hypershell YouTube channel for visual guidance on wearing, adjusting, and operating the device

3. Live Support

• If you need additional help, you can contact our customer support team for one-on-one assistance

4. Professional Installation (where available)

• In select regions, we offer professional setup services—please contact support to check availability in your area

If you have any questions during setup, don’t hesitate to reach out. We’re here to help ensure you get the most out of your Hypershell experience.

Question 2

How can I check the status of my order?

Accepted Answer

You can check your order status by logging into your account on our website. If you need further assistance, contact our customer service team, and we will provide updates.

Question 3

How long is the warranty for the Hypershell exoskeleton?

Accepted Answer

At Hypershell, we’re committed to product quality and customer satisfaction. Warranty coverage varies based on your region and how you purchased the product:

Warranty Periods:

• EU, Switzerland, and Norway: 2-year warranty

• All other regions: 1-year warranty

• Crowdfunding backers (Kickstarter/Indiegogo): +1 extra year added to the standard warranty (e.g. 3 years total in the EU)

Warranty Details:

• Coverage begins from the date your package is delivered

• Linked to the Product Serial Number (not the customer), and non-transferable to other products

• Covers manufacturer defects and other issues as defined in our warranty policy

How to request warranty service:

Please provide the following when contacting customer support:

• Your Order Number

• A screenshot of your Hypershell order confirmation email

For further questions or to start a warranty claim, don’t hesitate to contact our customer service team—we’re here to help!

Question 4

Are Hypershell products suitable for medical use?

Accepted Answer

The Hypershell exoskeleton is designed to support everyday movement—such as walking, hiking, or running—by assisting with leg mobility and reducing fatigue. However, it is a consumer product and is not FDA-approved or classified as a medical device.

For safety reasons, we do not recommend using Hypershell for medical purposes or as a substitute for medical treatments or assistive devices.

If you have any health conditions or mobility concerns, we strongly recommend consulting a healthcare professional before using the product to ensure it’s appropriate for your individual needs.

While we currently don’t have physical stores or display locations where you can try the product in person, we’re actively working to improve the experience and accessibility for all users.

If you have further questions, our customer support team is always here to help.

Question 5

My exoskeleton's battery is draining too quickly. What should I do?

Accepted Answer

If your battery is depleting faster than expected, try the following:

Fully charge the battery before each use to ensure optimal runtime.
Turn off the device completely when not in use to avoid unnecessary power drain.
Use the appropriate mode for your activity—higher assistance levels may consume more power.
Avoid extreme temperatures, which can affect battery performance.

If battery life continues to be shorter than expected after following these steps, please contact Hypershell customer support. We’ll help you check for potential battery or system issues and advise on next steps.

Question 6

What is the full price of the Hypershell exoskeleton, and are installment payment plans available?

Accepted Answer

The base price for the Hypershell exoskeleton is $799. Currently, installment payment plans are not available, but we are actively working on offering this option soon. Stay tuned for updates, and thank you for your interest!

Question 7

Does the exoskeleton work with existing Hypershell software or third-party applications?

Accepted Answer

The Hypershell exoskeleton is fully compatible with our proprietary software, the Hypershell+ app, which offers control, customization, firmware updates, and device monitoring.

Currently, third-party application support is not yet available, but we are actively working on expanding compatibility to allow for more integration and a customizable user experience in the future.

Stay tuned for updates as we continue to develop new features and partnerships. If you have specific integration requests, feel free to contact our team—we’d love to hear from you.

Question 8

My exoskeleton makes unusual noises when in use. What should I do?

Accepted Answer

If your exoskeleton is producing unexpected or abnormal sounds, try the following steps:

Inspect the device for loose components
Make sure all parts are securely assembled and properly tightened according to the user manual.
Check for debris or obstructions
Look for any dirt, dust, or foreign objects that may be interfering with the moving parts or joints.
Test the device in a quiet environment
Use the exoskeleton in a controlled space to better identify where the sound is coming from.

If the noise persists after these checks, please contact Hypershell customer support. Our team can help determine whether a component needs adjustment, repair, or replacement. Avoid continued use until the issue is diagnosed to prevent further wear or damage.

Question 9

I’m having trouble controlling my exoskeleton. What should I do?

Accepted Answer

Make sure that the control settings are configured properly. Adjust sensitivity levels if necessary and ensure that sensors are clean and unobstructed. If the issue persists, our support team can help you troubleshoot the settings.

Question 10

Why the Discount Code HSXPRE50 not working?

Accepted Answer

The HSXPRE50 code was a promotional discount code for the Hypershell pre-order activity, offering a $50 discount on purchases made during the event. This promotion ended on January 20, 2025, and the code is no longer active or valid for use after this date.

For information on current promotions or discounts, please visit our website or subscribe to our newsletter.

Question 11

When will Hypershell products be available in my region?

Accepted Answer

At this time, Hypershell products are only available in the regions listed on our official website. We’re actively working to expand availability to more countries and regions.

However, due to local regulations and required approval processes, the timeline for release in some areas is still being finalized.

We appreciate your interest and support—please stay tuned for updates and future announcements by following us on our website and social media channels. We look forward to bringing Hypershell to your region soon!

Country List

North America

United States
Canada

Europe (including EU & non-EU countries)

Germany
Poland
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Hungary
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Portugal
Romania
Spain
Sweden
Greece
Slovakia
Slovenia
Ireland
United Kingdom (UK)

Asia

Japan
South Korea
Hong Kong
Singapore
Taiwan
Malaysia

Oceania

Australia

Question 12

How to connect your Hypershell exoskeleton to the app

Accepted Answer

To connect your Hypershell exoskeleton to the app, start by downloading and installing the Hypershell app on your Android or iOS device from the respective app store.

1. Prepare for Connection

Wear your Hypershell device properly to activate the wearing detection mode.
Turn on Bluetooth on your smartphone.

2. Enter Bluetooth Pairing Mode

Open the Hypershell+ app and follow the on-screen instructions.
Press once to turn on the device.
Click again, then click and immediately long-press the control button to enter Bluetooth pairing mode.
The device’s indicator light will change from white to blue and start flashing, indicating it’s ready for pairing.

3. Complete the Pairing

Select your Hypershell device from the available Bluetooth devices in the app.
Follow any additional on-screen prompts to finish the setup.

(Place your device within 25 meters of the exoskeleton.)

If the connection is successful, the exoskeleton will switch to Eco Mode. Follow the steps provided in the app to complete the setup process.

Once connected, you’re all set to start using your Hypershell exoskeleton with the app!

If they fail to connect with the apps, please reference with <I am having trouble connecting my exoskeleton to the app. What should I do?>

Question 13

Hypershell Firmware Update | V1.4.2

Accepted Answer

Hey, Hypershell Explorers!

This update comes with even more thoughtful improvements, and we hope you’ll love it!

Overview

More Language Support
Overheat Protection Control
Multi-User Device Access
Exclusive Device Lock
Low-Speed Steady Control
Haptic Feedback
Power Bank Mode

More Language Support

The Hypershell+ app now supports not only English but also French, Italian, and Chinese.

Of course, we’re continuously improving, and even more languages will be available in the future!

Overheat Protection Control

Some users have raised concerns about device overheating. To address this, we’ve added Overheat Protection Control to keep temperatures safe even during high-power use, ensuring peace of mind on the go.

Feature Overview
- Real-Time Temperature Monitoring – The device now includes an intelligent temperature detection system to keep it within a safe range during extended use, preventing overheating risks.
- Automatic Power Adjustment – When the temperature approaches a preset threshold, the device will automatically reduce its power output to prevent further temperature increase.
How to Enable Overheat Protection?
- 1. Go to Home > MotionEngine > Overheat Protection Control
- 2. Set a temperature threshold (recommended in the orange or green zone)
- 3. The device will automatically adjust its power output based on the set value to prevent overheating.
What Happens if the Temperature Reaches the High-Temperature Limit?
- App Warning Notification – The screen will display an "Overheat" alert.
- Automatic Power Reduction – The device will decrease power output to prevent further temperature rise.

Multi-User Device Access

Ever wanted to let family, friends, or curious bystanders try out your Hypershell X? The device now supports multi-user access, making sharing easier than ever.

How to use the Multi-User Access Feature?
- 1. Invite the new user (your family members or friends) to download the Hypershell+ app.
- 2. After the app is installed, go to Home > Search for Device
- 3. Select an available device and complete pairing to start using it.
Can My Friend and I Connect to the Same Hypershell X at the Same Time?
- No, only one user can be connected at a time. Once you’re connected, others won’t be able to access the device.
- If your friend wants to use it, simply close the app in the background first.
Why is the Device Grayed Out and Unavailable for Connection?
- A grayed-out device means it’s currently locked by another user and unavailable for pairing.
- This is part of the Exclusive Device Lock feature, ensuring your device remains secure from unauthorized connections.
What Is the Exclusive Device Lock Mode?
- This mode prevents accidental connections by others, protecting your access and usage rights.

Exclusive Device Lock

Exclusive Device Lock feature ensures that only you can access your Hypershell device, preventing unauthorized connections for a more secure experience!

How to Enable/Disable Device Lock?
- 1. Go to My Profile > My Device > Exclusive Device Access
- 2. Toggle Exclusive Device Lock on or off
- 3. When enabled, only the current user can operate the device
Can’t Enable the Lock?
- Make sure your device is connected to your phone via Bluetooth. The lock feature is only available when Bluetooth is active.
Will Other Users See That My Device is Locked?
- Yes. In the device list, a lock icon will appear in the top-left corner of the locked device, indicating it’s in use.
- If someone tries to connect, they’ll see an encrypted account notification to protect your privacy.
What Happens if I Forget to Lock My Device?
- If the lock is not enabled, anyone can connect to the device.
New Feature Coming Soon!
- In the future, if another user is familiar with the device owner, they will be able to request an unlock by contacting the owner through encrypted information!

Low-Speed Steady Control

When walking at low speeds, Hypershell intelligently optimizes balance by reducing vibrations and increasing torque, ensuring a smoother and more stable walking experience.

How to Enable?
- 1. Go to Home > MotionEngine
- 2. Enable “Low-Speed Steady Control”
- 3. Adjust the LSSC Gain from Weak to Strong for customized stability support
When to use Low-Speed Steady Control?
- Rehabilitation Training: Provides stable support and reduces gait imbalance
- Heavy Load Hiking: Enhances low-speed stability and reduces strain
- Elderly/Users with Weak Leg Strength: Optimizes balance for a more comfortable gait
- Daily Use: Low-speed steady control ensures every step is safer and more secure!

Haptic Feedback

The device now includes a Haptic Feedback mechanism that provides tactile feedback during important actions or changes in device status, ensuring users can intuitively perceive the device's condition.

How to Enable?
- 1. Go to MotionEngine > Haptic Feedback
- 2. Toggle Haptic Feedback on/off
- 3. Select vibration intensity under Feedback Intensity Adjustment (Soft/Medium/Strong)
When Will Haptic Feedback Trigger?
- Mode Switching – Vibrates to indicate when the device switches modes
- Power Adjustment – Haptic feedback becomes more noticeable when power intensity is increased or decreased
- Device Power On/Off – Vibrations confirm the device’s power status
Why Don’t I Feel the Vibration?
- Ensure Haptic Feedback is enabled (Go to MotionEngine > Haptic Feedback)
- Check if the vibration intensity is set to "Soft", and try adjusting it to "Medium" or "Strong"
- Low battery may affect vibration feedback performance

Power Bank Mode

Hypershell X not only powers you, but can also power other devices! With "External Battery Discharge Control", you can choose whether to use Hypershell as a power source to charge phones, tablets, and other devices.

How to Enable?
- 1. Go to Home > MotionEngine
- 2. Toggle the External Battery Discharge Switch (On/Off)
Why is the external device not charging?
- Ensure External Battery Discharge Control is enabled (Go to MotionEngine for settings)
- Check if the charging cable is connected correctly and use a compatible cable
Why can’t I switch the charging mode while charging?
- To ensure battery safety, External Battery Discharge cannot be toggled while Hypershell X is charging other devices. To modify, please disconnect the device that is charging first.

If you have any questions about these new features or if there are features you'd like to see in the future, feel free to leave a comment below. We’ll carefully listen to every piece of feedback!

Hypershell X wasn’t perfect from the start, but we are constantly listening to our users and improving step by step. Every optimization and every new feature is the result of collaboration with you. We’re moving closer to the perfect exoskeleton product we envision—and one that you’ll love too.

Thank you for your support, and we’ll see you in the next update!

Question 14

I’m having trouble activating my exoskeleton. What should I do?

Accepted Answer

If you’re unable to activate your Hypershell exoskeleton, try the following steps:

1. Check the Power Connection

• Ensure the battery is fully charged and properly connected to the device

2. Verify Software Setup

• Confirm that the Hypershell+ app is installed and your device is successfully paired

• Make sure your mobile device’s Bluetooth is enabled and close to the exoskeleton

3. Proper Wearing

• The exoskeleton must be worn correctly for the sensors to detect activation

• Check that all straps and fittings are secure and properly adjusted

If you’ve completed these checks and the issue continues, please contact our customer support team. We’ll walk you through additional troubleshooting or arrange service if needed.

Question 15

Can I change my shipping address after placing the order?

Accepted Answer

If you need to update your shipping address, please contact us as soon as possible. We’ll do our best to make the change before your order is dispatched.

Please note that once the order has shipped, we may not be able to modify the address.

Question 16

My exoskeleton isn’t working properly. Can I return it?

Accepted Answer

If your exoskeleton is not functioning as expected and is still within the return window, you may be eligible to return it. Please contact our customer support team to initiate the return process.

If your product is outside the return window but still under warranty, we’ll assist you with a repair or replacement as needed, in accordance with our warranty policy.

Be sure to have your order number and a brief description of the issue ready when contacting support. We’re here to help ensure you get the performance you expect from your Hypershell.

Question 17

How long does it take to charge my exoskeleton fully?

Accepted Answer

With the standard 65 W portable charger, a full charge typically takes approximately 88 minutes.

For best results, make sure to charge the device in a well-ventilated, stable environment and avoid using the exoskeleton while it is charging.

Question 18

How does the pre-order process work for the Hypershell exoskeleton?

Accepted Answer

Simply select the model and configuration you prefer, provide your payment details, and you will be added to our pre-order list. You'll receive email notifications on your order status and estimated shipping date.

Pre-Sale Order Activity Date: 2025/1/7 - 2025/1/20

Discount: $50 off.

Question 19

Are there any hidden fees or additional costs not shown during checkout?

Accepted Answer

No, there are no hidden fees. For orders placed through the Hypershell Official Store, all applicable taxes and shipping charges will be clearly shown at checkout.

For information about possible additional costs on other types of orders (such as international duties or taxes), please refer to: <Why do I need to pay taxes or additional cost on my order, and are they included in the purchase price?>

Question 20

When will the Hypershell exoskeleton start shipping?

Accepted Answer

For the first batch, we will arrange the shipping by order in succession before Jan 20, 2025. Once the order ships, we will send a notification for reference by email.

Question 21

Does the battery need to be inserted in the exoskeleton in order to be charged?

Accepted Answer

Yes—and no. In most cases, the battery must be inserted into the exoskeleton to charge. However, if you have multiple batteries, we recommend using the Hypershell 4-Port Charging Hub.

Benefits of the Charging Hub:

Charges up to 4 batteries sequentially
Automatically prioritizes charging the battery with the highest existing charge
Helps you manage power more efficiently, especially for extended or frequent use

This accessory is ideal for users who need to rotate between multiple batteries and minimize downtime.

For more information or to purchase the charging hub, please visit the Hypershell official website or contact our customer support team.

Question 22

The exoskeleton isn’t performing as expected. What could be wrong?

Accepted Answer

If your exoskeleton isn’t functioning properly, here are a few things to check:

Verify fit and alignment
Make sure the device is properly worn and adjusted to your body. Incorrect fit can affect movement detection and performance.
Check the power status
Ensure the battery is fully charged and the device is powered on.
Confirm mode settings
Use the Hypershell+ app to check if the correct motion mode is selected and the device is responsive.

If performance issues continue after these steps, it could be due to a software error, sensor misalignment, or hardware malfunction. Please contact Hypershell customer support for further diagnosis and assistance. We’ll help identify the root cause and recommend the appropriate next steps.

Question 23

How can I improve the responsiveness of my exoskeleton?

Accepted Answer

To improve responsiveness, ensure the sensors are calibrated and free of dirt or debris. Also, ensure that the exoskeleton is properly adjusted to your body for better movement efficiency. Contact customer support for assistance with calibration if needed.

Question 24

I am having trouble connecting my exoskeleton to the app. What should I do?

Accepted Answer

If you’re experiencing issues such as firmware update failure or data sync failure in the Hypershell+ app, try the following steps:

Check connection settings
- Make sure Bluetooth (and Wi-Fi, if required) is enabled on both your exoskeleton and mobile device
- Turn off battery-saving mode on your phone, as it may interrupt background processes
Stay in the app
- Keep your phone screen on and remain within the Hypershell+ App during firmware updates or data synchronization
Restart and reconnect
- Restart both your phone and the exoskeleton, then attempt the connection again

For general pairing instructions, see:

How to Connect Your Hypershell Exoskeleton to the App

If the problem persists, please contact Hypershell customer support and provide the following details to help us assist you more effectively:

Your phone model
Operating system version (e.g., iOS 18.3.1, Android 13)
Hypershell+ app version
A screenshot or short video of the issue or error message

We’re here to help and will work with you to resolve the issue as quickly as possible.

Question 25

How do I choose the right size for my Hypershell product?

Accepted Answer

To find the best fit for your Hypershell exoskeleton, we recommend using the official size chart available on our website. The chart provides detailed measurements to help you select the most accurate size for your body.

1. Visiting https://hypershell.tech

2. Clicking on Products

3. Scrolling down and selecting “Will Our Exoskeleton Fit You?”

4. Follow the steps to input your information.

Tips for Proper Fit:

• If your body measurements fall within the provided range, you can use the included user guide to make adjustments for a more comfortable and customized fit.

• If the size you select is too large or too small, it may affect the product’s comfort and performance. Choosing the correct size is essential for the best experience.

Also, you can reference the Size map for more reference.

Question 26

My exoskeleton doesn’t seem to be powering on after setup. What should I do?

Accepted Answer

If your Hypershell exoskeleton isn’t powering on, try the following steps:

1. Check the Battery

• Make sure the battery is fully charged

• Confirm that it’s properly inserted and locked into place

2. Inspect Device

• Check for any signs of damage or loose components

3. Power On Again

• Click and immediately long-press the control button for 2 seconds.

• Watch for any indicator lights or vibration that suggest the device is starting up

If the exoskeleton remains unresponsive, please contact our customer support team. We’ll assist with further troubleshooting or arrange service if necessary.

Question 27

How can I cancel my order?

Accepted Answer

If your order hasn’t shipped yet, you can request a cancellation by contacting our customer support team as soon as possible. We’ll do our best to process your request before the order is dispatched.

Once the order has shipped, cancellations may no longer be possible, but you may be eligible for a return under our return policy.

Question 28

How do I file a warranty claim?

Accepted Answer

If you’re experiencing an issue covered under warranty, please contact our customer support team. We’ll guide you through the warranty claim process and assist with any necessary repairs or replacements.

To speed up your request, please have the following ready:

• Your Order Number

• A screenshot of your order confirmation email

• A description of the issue, along with photos or videos, if possible

Our team will review your claim and provide next steps as quickly as possible.

Question 29

How can I extend the battery life of my exoskeleton?

Accepted Answer

To extend battery life, ensure the exoskeleton is turned off when not in use, avoid excessive use of high-power features, and regularly check for software updates that may enhance battery efficiency.

Question 30

Do I need to pay the full amount upfront, or can I place a deposit?

Accepted Answer

Full payment is required at the time of pre-order. We currently do not offer a deposit or installment option.

Question 31

Can I pay for my order using cryptocurrency or other alternative payment methods?

Accepted Answer

We currently accept standard payment methods including credit cards, PayPal, and bank transfers. At this time, we do not support cryptocurrency or other alternative payment options.

Question 32

Will additional accessories or parts be available for purchase post-launch?

Accepted Answer

Yes, additional accessories and parts will be available for purchase after the product launches, including spare parts, upgrades, and custom add-ons.

Question 33

The motors in my exoskeleton feel sluggish. How can I fix this?

Accepted Answer

If the motors are not responding as smoothly or powerfully as expected, try the following:

Check the battery level
Make sure the battery is fully charged. Low power can reduce motor output and responsiveness.
Inspect for debris or dirt
Look around the motor housings and joints for any dirt, dust, or obstructions that could be affecting performance.
Verify alignment and fit
Ensure the exoskeleton is properly worn and aligned with your body. Misalignment can reduce efficiency and create drag on the motors.
Review app settings
Open the Hypershell+ app to confirm that the correct motion mode and assist level are selected.

If the motors still feel sluggish after these checks, please contact Hypershell customer support. There may be a hardware or calibration issue that requires professional attention.

Question 34

How do I update the software on my exoskeleton?

Accepted Answer

To update your exoskeleton’s software, follow these steps using the Hypershell+ App on your Android or iOS device:

Ensure a stable connection
- Turn on Bluetooth and connect your exoskeleton to the app
- Make sure your phone is connected to Wi-Fi for downloading the update
Open the Hypershell+ App
- If an update is available, you’ll receive a prompt within the app
- Follow the on-screen instructions to begin the firmware update
Remain in the app during the update
- Keep the app open and your phone screen active throughout the process
- Do not use the exoskeleton or disconnect during the update

If the update fails or you experience any issues, restart both the exoskeleton and your mobile device, then try again. For persistent problems, contact Hypershell customer support for assistance.

Question 35

How can I get the User Manual for my Hypershell product?

Accepted Answer

We currently offer the User Manual below. You can download your preferred version using the links below:

1. English

Hypershell_Series_X_User_Manual_-_English.pdf 3.1MB

2. German

Hypershell_Series_X_User_Manual_-_German.pdf 3.1MB

3. French

Hypershell_Series_X_User_Manual_-_French.pdf 3.1MB

4. Spanish

Hypershell Series X User Manual - ES.pdf 791.1KB

5. Japanese

Hypershell Series X User Manual - JP.pdf 4.6MB

More languages will be available soon.

If you need any support, please don't hesitate to get in touch with the customer service team for more assistance.

Question 36

Why can’t I track my shipment with a tracking number that starts with “SF”?

Accepted Answer

If your tracking number begins with “SF,” your order is being shipped from China via SF Express. During the international transit phase, tracking details may be limited or temporarily unavailable.

Once the package arrives in your country or region, a local tracking number will be generated, and full tracking details will become accessible. This process typically takes 2–4 weeks, depending on customs and local delivery schedules.

We appreciate your patience, and if you need further assistance, our support team is here to help!

Question 37

Troubleshooting – Device Suddenly Stops Responding While Walking

Accepted Answer

If your Hypershell Exoskeleton suddenly stops responding during use, particularly while walking, follow the steps below to identify and resolve the issue.

Issue Description

The exoskeleton suddenly becomes unresponsive during walking, with no visible signs of malfunction in the app or hardware.

Likely Cause

This issue may be caused by a malfunction related to the HDC (Hill Descent Control) mode. Although the Hypershell+ App may show HDC as turned off, the system may still be running in HDC mode in the background, leading to functional errors and unresponsiveness.

Step-by-Step Solution

Update the App
Upgrade the Hypershell+ App to version 1.4.3 or above. After updating, open the app and manually turn off the HDC mode. Then, test the device to see if it resumes normal function.
Factory Reset the Device
If updating the app and turning off HDC do not resolve the issue, perform a factory reset on the exoskeleton. After resetting, go back into the app and turn off HDC again before testing.
Reinstall Firmware
If the issue persists, proceed to reinstall the device firmware using the Hypershell+ App. This will ensure that all system functions are restored to their latest and correct state.
Contact Support for Replacement
If none of the steps above resolve the problem, please contact the Hypershell customer service team to arrange for a replacement device.

Reminder

Always keep your app and firmware up to date to avoid compatibility or control issues and perform regular system checks before use.

Question 38

How long does the initial setup take?

Accepted Answer

The initial setup of your Hypershell exoskeleton typically takes 30 minutes to 1 hour, depending on your familiarity with the product.

We recommend following the step-by-step instructions in the User Manual or watching our official setup videos to ensure a smooth and accurate installation.

If you need assistance at any point, our customer support team is here to help guide you through the process.

Question 39

My exoskeleton hasn't arrived yet. What should I do?

Accepted Answer

If your order hasn’t arrived, please first check the tracking number sent to your email for the latest shipping status.

If the tracking hasn’t updated, shows a delay, or you’re unable to locate your package, please contact our customer support team. We’ll investigate the issue and work to resolve it as quickly as possible.

Question 40

What should I do if I accidentally place an incorrect order?

Accepted Answer

If you placed an incorrect order, please contact our customer support team as soon as possible. If your order hasn’t been processed or shipped yet, we may be able to modify or cancel it for you.

Once the order has been shipped, changes may no longer be possible, but return options may still be available depending on our return policy.

Question 41

My exoskeleton is showing signs of wear and tear. Is this covered under warranty?

Accepted Answer

Normal wear and tear from regular use is not covered under the warranty. However, if you believe there is a manufacturing defect or a functional issue beyond standard wear, please contact our customer support team.

We’ll help determine whether the issue qualifies for repair or replacement under your warranty coverage.

Question 42

Can I use the exoskeleton while it’s charging?

Accepted Answer

It is not recommended to use the exoskeleton while it is charging. Doing so may lead to performance issues or overheating, and could interrupt the charging process.

For safety and optimal battery performance, allow the device to fully charge before use.

Question 43

Do you offer a price-match guarantee if the price drops after I order?

Accepted Answer

Yes, we offer a price-match guarantee. If the price of the Hypershell exoskeleton on our official store drops within 7 days of your purchase, we’ll refund the difference. Just reach out to our support team with your order details, and we’ll be happy to assist you.

Question 44

Will I receive tracking information for my pre-order?

Accepted Answer

Yes, you’ll receive a tracking number as soon as your order ships, so you can monitor its delivery status.

Question 45

Are there any tools or consumables needed to maintain the exoskeleton?

Accepted Answer

Regular maintenance involves simple tasks such as cleaning and periodic checks of the joints and power system. No specialized tools or consumables are required for basic upkeep.

Question 46

My exoskeleton feels jerky or uneven while moving. What should I do?

Accepted Answer

If the movement of your exoskeleton feels jerky, uneven, or inconsistent, try the following steps:

Check joint alignment
Ensure all joints and structural components are properly aligned and securely fastened according to the setup guide.
Inspect for obstructions
Look for any debris, fabric, or foreign objects that may be caught in or around the joints or motors, which could interfere with smooth motion.
Confirm correct settings in the app
Use the Hypershell+ app to verify that the appropriate motion mode and assist level are selected and that firmware is up to date.

If the issue persists after these checks, contact Hypershell customer support. Our team can help you troubleshoot further and determine whether a calibration, sensor, or hardware issue is causing the irregular movement.

Question 47

I can’t seem to control the movement of the exoskeleton accurately. What could be wrong?

Accepted Answer

Ensure that the sensitivity settings are properly adjusted, and the sensors are clean and unobstructed. Calibration might also be necessary. Reach out to our customer service for guidance on recalibration if needed.

Question 48

How can I get video guidance on product setup and usage?

Accepted Answer

For step-by-step instructions on setting up and using your Hypershell exoskeleton, please visit our official YouTube channel.

We have videos that cover key topics like unboxing, fitting, basic operation, and care tips to help you get the most out of your device.

If you have any questions after watching, feel free to reach out to our customer support team for additional help.

Question 49

I received my exoskeleton, but I’m unsure how to assemble it. Can you guide me?

Accepted Answer

Absolutely. We offer several resources to help you assemble your Hypershell exoskeleton with confidence:

1. User Manual

• Refer to the step-by-step assembly instructions included in the user manual

• You can also download digital versions from our Tutorials page

2. Video Tutorials

• Watch our official assembly guide videos on the Hypershell YouTube channel for visual instructions

3. Live Support

• If you need one-on-one help, our customer service team can provide live guidance or schedule a video consultation to walk you through the setup

We’re here to make sure your experience is smooth and successful—don’t hesitate to reach out for assistance.

Question 50

Are there tips for using the exoskeleton efficiently?

Accepted Answer

Yes! To get the best performance and comfort from your Hypershell exoskeleton, we recommend the following tips:

Fit & Comfort:

• Adjust the straps and joints to match your body shape

• Ensure the device is snug but not too tight to allow free movement

Posture & Movement:

• Maintain proper posture while walking or hiking

• Move naturally—let the exoskeleton enhance your steps without overcompensating

Question 51

The exoskeleton I received is damaged. What should I do?

Accepted Answer

If your exoskeleton arrived damaged, please take clear photos of the damage and contact our customer support team within 48 hours of delivery.

We’ll assess the situation and arrange for a replacement, repair, or return as appropriate. Please keep all original packaging until the issue is resolved, as it may be needed for the return process.

Your satisfaction is important to us, and we’ll work quickly to make things right.

Question 52

Can I add or remove items from my order?

Accepted Answer

We’re happy to help with order changes—but they must be made before the order is processed or shipped. If you need to add or remove items, please contact our customer support team right away.

Once the order is in processing or has shipped, changes can no longer be made.

Question 53

What is the return process for a faulty exoskeleton?

Accepted Answer

If you believe your exoskeleton is faulty, please contact our customer support team to begin the return process. You’ll need to provide:

• Proof of purchase (e.g. order number or confirmation email)

• A brief description of the issue

• Photos or videos, if possible, to help us assess the problem

Once we review your case, we’ll guide you through the return steps. Depending on the situation, your product will be repaired, replaced, or refunded in accordance with our return and warranty policies.

Question 54

How can I preserve the battery life if I’m not using the exoskeleton for a while?

Accepted Answer

To maintain battery health during extended periods of non-use:

Charge the battery to around 50% before storage. The battery features an auto-discharge function that helps maintain this level automatically:
- It will discharge to 96% after 3 days of inactivity
- Then to 60% after 9 days of inactivity
- This helps prevent battery swelling and is completely normal—even if the battery emits moderate heat during the process
Store the exoskeleton in a cool, dry place, away from direct sunlight or extreme temperatures
Avoid leaving the battery fully discharged, as this can lead to permanent capacity loss
If possible, check and recharge the battery every few months to keep it in good condition

Important: Batteries that remain unused (uncharged or undischarged) for more than three months will no longer be covered under warranty.

Following these practices will help extend the battery’s lifespan and ensure reliable performance when you’re ready to use the device again.

Question 55

Can I change the model or size of my pre-order after placing it?

Accepted Answer

Unfortunately, we’re unable to modify pre-orders once they’re placed—including changes to the model, size, or accessories. If you’d like to make changes, we recommend canceling your existing order and placing a new one before it ships.

Question 56

Can the exoskeleton be used in extreme conditions like rain, cold weather, or at high altitudes?

Accepted Answer

The Hypershell exoskeleton is designed to be versatile and durable in various environments, including wet, cold, and high-altitude conditions, but we recommend checking our environmental use guidelines for best practices.

The Hypershell exoskeleton is designed to be durable and versatile for use in a variety of environments, including wet, cold, and high-altitude conditions.

Wet conditions: Light rain or damp environments are generally safe, but the exoskeleton is not waterproof. Avoid submersion or heavy rain unless otherwise specified in the product manual.
Cold environments: The device can operate in low temperatures, but battery performance may decrease in extreme cold.
High altitudes: The exoskeleton is mechanically functional at high elevations, but individual performance may vary based on user fitness and environmental factors.

Question 57

Is it normal for the exoskeleton to make a humming noise during use?

Accepted Answer

Yes, a soft humming or whirring sound is normal while using the exoskeleton. This sound comes from the motorized components as they operate to assist your movement.

However, if you hear loud, irregular, or grinding noises, it could indicate a potential issue. In that case:

Stop using the device
Inspect for loose parts, misalignment, or debris
Contact Hypershell customer support for further evaluation

Normal operating noise should be minimal and consistent during use.

Question 58

My exoskeleton is too sensitive, causing jerky movements. How can I adjust it?

Accepted Answer

If your exoskeleton feels overly responsive or jerky during use, you can fine-tune its behavior using the Hypershell+ app or the device’s built-in control interface.

Here’s how to adjust the sensitivity:

Open the Hypershell+ app and connect your device via Bluetooth
Start with a lower sensitivity setting or a more gradual assist mode
Increase the setting gradually until you reach a comfortable, natural response level

If the issue continues even after adjustments, it could be due to a calibration or alignment issue. In that case, contact Hypershell customer support for further troubleshooting or guidance.

Question 59

I’m having issues with my payment. What should I do?

Accepted Answer

If your payment was declined or you’re experiencing billing issues, please first double-check that your payment details are correct. If the problem persists, contact our customer support team, and we’ll help you resolve it as quickly as possible.

Question 60

Does the exoskeleton come pre-assembled?

Accepted Answer

The Hypershell exoskeleton comes partially pre-assembled to simplify the setup process. However, some components—such as straps, support arms, or adjustment points—may require simple assembly or fitting based on your body size and preferences.

Detailed instructions are provided in the user manual, and we also offer video tutorials to guide you through the final setup steps.

If you need assistance during assembly, our customer support team is ready to help.

Question 61

Can I use the exoskeleton for extended periods without discomfort?

Accepted Answer

Hypershell exoskeletons are designed for comfort during extended use. However, to ensure the best experience, we recommend:

• Taking regular breaks to prevent fatigue and allow your body to rest

• Adjusting the fit periodically to maintain optimal comfort and support

• Monitoring for any discomfort, pressure points, or signs of strain

If you experience ongoing discomfort or need help with fit adjustments, please don’t hesitate to contact our customer support team. We’re here to help you stay comfortable and get the most out of your exoskeleton.

Question 62

I received the wrong product. What should I do?

Accepted Answer

If you received the wrong item, please contact our customer support team right away. We’ll verify the issue, help you start the return process, and arrange to send you the correct exoskeleton as quickly as possible.

Be sure to include your order number and, if possible, photos of the item received to help us resolve the issue faster.

We apologize for the inconvenience and appreciate your understanding.

Question 63

How can I modify my order after it has been placed?

Accepted Answer

If your order hasn’t been processed or shipped yet, we may be able to help you make changes—such as updating the shipping address or modifying the items in your order. Please contact our customer support team as soon as possible, and we’ll do our best to assist you.

Once the order has entered processing or has shipped, modifications may no longer be possible.

Question 64

How do I know if my exoskeleton is covered by the warranty?

Accepted Answer

Your exoskeleton is covered under warranty if it experiences a manufacturing defect or if any components malfunction under normal use during the warranty period.

To confirm coverage:

• Check the warranty terms in your user manual

• Or contact our customer support team with your product serial number and order details, and we’ll verify your eligibility

We’re here to help ensure your Hypershell performs as expected.

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